Customer Support Director
Blizzard Entertainment Europe is looking for an experienced, motivated and highly organized professional to function as Customer Support Director.
Location: Velizy, France (southwest of Paris)
Permanent work contract
Starting Date: Immediate
RESPONSIBILITIES
- Manage Customer Support teams in Europe (multilingual teams)
- Ensure that the European Customer Support team meets Blizzard's standard objectives
- Weekly meetings with the European Support Services Managers
- Develops and directs both short and long term regional objectives consistent with global strategy
- Coordinates divisional operations and ensures synchronization of activities with global management
REQUIREMENTS
- 4+ years experience in a senior leadership position
- Previous call center management experience
- Experience in managing large teams
- Excellent communicational and interpersonal skills
- Excellent written and verbal communication skills in English
- Impeccable organizational and time management abilities
- Detail oriented
- Must be a self-starter with the ability to handle multiple projects simultaneously
- Willing to travel
- Experience in a multicultural environment
PLUSES
- A passion for video games;
- In-depth knowledge of all Blizzard products
- Capability to speak multiple languages
- Experience with European gamers
APPLICATION
Please send your resumé, and cover letter in English to: jobs-eu@blizzard.com
Or:
Blizzard Entertainment Europe
A l'attention du Responsable du Recrutement
TSA 60 001
78143 Vélizy Villacoublay Cedex
France
Keyword to mention on your application e-mail subject line: CS DIRECTOR
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