Account Administrator - Russian

Location: Velizy, France (southwest of Paris)
Permanent work contract
Starting Date: Immediate

• Primarily, handle Compromised Accounts in the most effective way, allowing the customer to resume playing as soon as possible
• First line communication with customers on account suspensions
• Investigate and solve in game and out of game incidents escalated by the game master team
• Solve account disputes in a fair and objective manner
• Make a global report to the Lead
• Protect the integrity and security of World of Warcraft customer accounts

REQUIREMENTS

• Excellent written and verbal communication skills in Russian and English
• Strong time-management and organization skills
• Previous experience in Online / Web activities
• Strong customer-service skills and a professional attitude
• A strong motivation and high level of commitment, willingness to work long hours
• Excellent teamwork skills
• Fluent in English
• Autonomy and rigor are requested skills
• Passion for playing MMORPGs
• Good knowledge of World of Warcraft/Blizzard Games

PLUSES

• Bachelor's degree is preferred
• MMORPG working experience
• Knowledge of community tools (IRC, forums, etc…)
• Knowledge of other European languages
• Proficiency with MS Office tools

Please send your resumé, and cover letter in English to: jobs-eu@blizzard.com

Or:
Blizzard Entertainment Europe
A l'attention du Responsable du Recrutement
TSA 60 001
78143 Vélizy Villacoublay Cedex
France

Keyword to mention on your application e-mail subject line: AA RU France

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